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FREQUENTLY ASKED QUESTIONS

What are the shipping times for your products? ( In France)

We process your order within 1-2 working days then the post office will deliver your package within 1-3 working days.

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

Do you provide tracking information?

Yes, as soon as the package is picked up by post you will receive an email with the tracking number.

I received a damaged item. What can I do?

Simply send us an image of the damaged item in question within 5 days of receipt to the email address: thevybijoux@outlook.com and we will send you a similar replacement item as quickly as possible. possible.

I still haven't received my order. What's taking so long?

International shipping may take longer than expected due to customs clearance.

You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at

following: thevybijoux@outlook.com

Do you have a refund policy?

You have the option of returning one or more items within 14 days of purchase.

We will then offer you an exchange or refund depending on your preference.

However, we do not refund or exchange personalized or sale items.